Buying
Can I order directly from this website?
No. Products are sold through Amazon and other U.S. marketplaces. This site is for company and product information.
Where do you ship?
Within the United States, from U.S. warehouses. Delivery times and carriers are on the listing.
Do you sell to businesses in volume?
Yes. Send quantities, delivery location and timeline for a quote.
Products
Are the products genuine brand-name goods?
Yes. Products are sourced from the manufacturer or its appointed distributor under a reseller agreement. See sourcing.
Is assembly required?
Most items ship knock-down (KD) with hardware and instructions. Large storage walls and some executive desk sets need professional installation; this is stated on the listing.
What are the load ratings based on?
Manufacturer specifications, per shelf. If the manufacturer cannot document a rating, none is stated.
Will pieces from the same series match?
Within a series, yes. Between series or batches, some variation in wood and veneer is normal.
After purchase
What if something arrives damaged?
Contact us or the marketplace within the return window, with photos of the carton and the damage. Transit damage is usually resolved with a replacement part.
What is the warranty?
Set by the manufacturer and stated on the listing.
How do I return an item?
Under the policy of the marketplace where the order was placed. See shipping and returns.
Company
Who is Avelane Home?
A Wyoming limited liability company. Retail of office and home-office furniture on U.S. online marketplaces.
How do suppliers get in touch?
Send a line sheet, wholesale terms and warehouse locations via the contact page.