Shipping & returns
Orders for our products are placed and fulfilled through the marketplace where the listing appears. The terms of that marketplace govern each order; what follows describes how we operate within them.
Where we ship
We ship within the United States, including the contiguous 48 states. Availability for Alaska, Hawaii and U.S. territories varies by item size and carrier, and is shown on the individual listing.
Processing and delivery
Orders are released to our fulfillment partners' U.S. warehouses on the business day they are received, or the next business day for orders placed on weekends and public holidays.
- Parcel-size items (small bookshelves, accessories) typically ship by standard ground carrier.
- Oversize items (conference tables, storage walls, executive desks) ship by LTL freight. The carrier contacts the recipient to schedule a delivery window.
- Delivery type (curbside, threshold or room-of-choice) is stated on the listing. Freight items are curbside unless otherwise specified.
Estimated delivery dates appear at checkout on the marketplace and reflect the warehouse serving your address.
Receiving a freight delivery
Please inspect the cartons before signing. If there is visible damage, note it on the delivery receipt and photograph the packaging before the driver leaves. This makes a damage claim straightforward.
Damaged or missing items
Contact us, or the marketplace where the order was placed, within the return window shown on the listing. Provide the order number and photographs of the carton, the packaging and the damage. Where a product is damaged in transit or a part is missing, we arrange a replacement part or unit wherever possible rather than requiring a full return.
Returns
Returns are handled under the policy of the marketplace where the order was placed, which sets the return window, who pays return freight, and any restocking terms for oversize items. Items should be returned in their original packaging where possible; assembled furniture may not be returnable except where it is defective.
Warranty
Warranty terms are set by the manufacturer of each product and stated on the listing. We assist in routing warranty claims to the correct party and provide the purchase documentation needed to support them.
Questions
Write to info@avelanehome.com with your order number and we will reply within two business days.